Family law intake software, built for hard calls.
People call a family law firm on the worst days of their lives, often at night. IntakeGenius answers every call with patience, captures what your team needs and books the consultation before the caller loses nerve.
The callers who need you most call after hours.
A caller in crisis rarely leaves a voicemail and waits. They call the next firm on the list.
Callers who are distressed
The agent stays calm, lets the caller explain and asks one question at a time instead of reading a form aloud.
Hearings and deadlines
Court dates and urgency signals are captured on the first call, so your team knows which callbacks can't wait.
Calls that need a person
Safety concerns are flagged in the brief for immediate human follow-up, so a person calls back first.
A complete family law intake, before the first callback.
The moment the call ends, a structured brief lands in your CRM and your intake specialist's queue. No scrambling, and no asking the caller to repeat themselves.
- Case type. Divorce, custody, support, modification or enforcement.
- Parties and children. Names, ages and the other party, for conflict checks.
- Orders and dates. Existing orders, upcoming hearings and jurisdiction.
- Consultation booked. An SMS link goes out as soon as the call ends.
- Case type
- Custody modification
- Children
- Two, ages [x] and [y]
- Other party
- [Name captured for conflict check]
- Existing order
- Yes, issued [year]
- Urgency
- High: hearing date set
- Next step
- Consultation booked. Brief sent to your intake specialist.
From a frightened first call to a signed retainer.
- 01
Answer
Every call is picked up, day or night, with no hold music.
- 02
Capture
Case details, urgency and children are recorded in the CRM.
- 03
Book
The caller schedules a consultation by text, while they're still engaged.
- 04
Retain
Your intake specialist walks in with the full brief and moves the client to the attorney.
Three ways we take family law intake off your plate.
Picks up the 10 PM call
Answers at night and on weekends, at a patient pace, and captures the case type, children and court dates before the caller hangs up.
How the agent worksGets them to the consult
Five-touch reminders cut no-shows, and the retainer goes out for e-signature minutes after the consult, with follow-ups if it sits unsigned.
See plansA person for the callbacks
A full-time intake specialist, trained by us, who calls back the flagged and sensitive intakes first thing and walks them to a signed retainer.
Intake staffingGet family law intake right.
Intake Script for Divorce Consultations
A first-call script that gets the facts without making a hard day harder.
The RetainerCustody and Child Support Intake Questions Checklist
Children, orders and dates, in the order that keeps callers talking.
The RetainerHow to Handle Emotional Callers at a Family Law Firm
Tone and pacing for the first ninety seconds.
Family law firms ask.
Can the AI handle emotional callers?
It's trained on legal intake conversations and tuned for a calm, patient pace. When a caller needs a person, your team gets the brief and calls back first.
Does it do conflict checks?
It captures the other party's name and key details so your team can run the check before the consultation.
Can a person take over from the AI?
Yes. Your team works the briefs the agent writes. Want a dedicated person for it? We can place a full-time intake specialist with your firm, trained in legal intake before day one.
Does it work with my case management software?
Yes, with MyCase and Clio. Mark an intake Hired in IntakeCRM and the client and case are created there.
Be the firm that picks up.
See how IntakeGenius runs family law intake, start to finish.